Safety: Transport Company, Uber reassures Nigerian Users
Uber, a transportation network company, headquartered in San Fransisco, has re-assured its users in Nigeria of safety due to innovative safety tools recently put in place.
NAN recalls that some customers of the company recently complained of security challenges.
Francesca Uriri, Uber’s Communications, West Africa/Sub-Saharan Africa told NAN in an interview in Lagos that security of its users was paramount to it and that was why in October 2018, Uber launched the safety toolkit.
Uriri said that the toolkit was with new innovative features to ensure the safety of its 134, 000 active riders and 9,000 drivers across the country.
According to her, since launching the app, Uber has provided millions of people with technology that allows them to get a ride at the push of a button.
She said it had enabled riders to track every trip with Global Positioning System (GPS) technology and report any issues within 24 hours with a dedicated safety team.
”Features that are introduced as part of the new rider and driver safety toolkit, include Driver Emergency button where drivers can connect directly to private security response when needed through a third party supplier.
”Speed alert feature which reminds drivers to maintain a safe speed within the posted speed limits.
”Trusted Contacts – riders can now easily designate five friends or family members as trusted contacts and share their trip information which is easily customised in their trip sharing preferences,” she said.
”It also includes our 24 hours team, information on the driver and the car, trip GPS-tracking and our rating and feedback system.
Uriri said that these new safety features will be a phased rollout, not all riders,
drivers-partners will have access to the features immediately.